cricamd's Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how cricamd collects, stores, and protects your information.
Table of Contents
Introduction and Applicability
Welcome to cricamd. We operate a safe and reliable online betting and casino platform for players in Bangladesh. Protecting your privacy is our highest priority.
This privacy policy applies to the cricamd website (cricamd.lat) and all services connected to it. When you register on our platform, log in, place bets, or use any service, you agree to follow the terms of this policy.
This policy applies to:
- All registered users of the cricamd website.
- Those who only browse the website without registering.
- Those who contact our support team.
- Those who participate in our promotional programs.
Please read this privacy policy carefully before using our services.
What Types of Information We Collect
cricamd collects various types of information that help us improve the quality of our services and ensure a safe environment. Details are provided below:
a) Personal Identity Information
- Full name (in both Bengali and English)
- Date of birth (for age verification)
- National ID card or passport number
- Residential address and postcode
- Email address
- Mobile number
b) Financial Information
- bKash, Nagad, Rocket, or Upay mobile banking number
- Bank account details (for bank transfers)
- Transaction history (deposits and withdrawals)
- Visa or Mastercard card information (where applicable)
c) Activity Information
- Betting and gaming history
- Login time and date
- Duration of time spent on the account
- Preferred games and categories
- Bonus and promotion usage records
d) Technical Information
- IP address
- Device type and operating system
- Browser type and version
- Cookies and session data
- Pages visited and click patterns
How We Collect Information
cricamd collects user information through various methods. We always ensure transparency and do not collect information through any hidden means.
Direct Provision of Information
Information is collected directly when you create an account on cricamd, fill in login forms, make deposits or withdrawals, contact the support team, or use our services.
Automatic Data Collection
When you visit our website, some information is automatically collected through cookies and other tracking technologies. This includes your device information, browsing patterns, and time spent on the site.
Through Third Parties
We use trusted third-party services for identity verification and payment processing. Information received from these parties may also be included in our records.
Purpose of Using Information
cricamd uses your information only for legitimate and specific purposes. The purposes for which we use information are:
- Account Management: To create, verify, and manage your account.
- Payment Processing: To ensure secure financial transactions via bKash, Nagad, Rocket, Upay, or bank transfer.
- Service Improvement: To personalize your experience and improve the quality of the platform.
- Security Assurance: To prevent fraud, protect accounts, and ensure fair play.
- Legal Compliance: To retain information in accordance with applicable laws and regulations.
- Promotional Communication: To inform you about bonuses, offers, and updates with your consent.
- Support Services: To resolve your complaints and questions accurately and promptly.
- Responsible Gaming: To identify problematic betting behavior and provide appropriate assistance.
Your information is never used for unrelated commercial purposes.
Information Storage and Security
cricamd uses the most advanced technology to protect your information. Our platform is secured with SSL Encryption, which keeps every transaction and exchange of information safe.
Security Measures
- 256-bit SSL/TLS encryption technology.
- Data stored in secure data centers.
- Regular security audits and vulnerability testing.
- Two-Factor Authentication feature.
- Limited access policy — only authorized staff can view your information.
- Systems to detect unusual logins or transactions.
Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a specific period as required by law. Once the need to retain the information has ended, it is deleted through a secure method.
It should be noted that no method of transmitting or storing information on the internet is one hundred percent secure. Therefore, even though we take the utmost precautions, we cannot guarantee perfect security. If you notice any suspicious activity, please inform our support team immediately.
Sharing Information with Third Parties
cricamd does not sell, rent, or disclose your personal information to unauthorized third parties. However, sharing information may be necessary in certain specific situations to operate our services:
Payment Processors
The necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions. These organizations follow their own privacy policies.
Identity Verification Services
Specific information may be shared with trusted verification agencies to confirm user age and identity.
Technology and Infrastructure Partners
Limited information may be shared with our cloud hosting providers and cybersecurity partners, solely for the purpose of operating our services.
Legal Obligations
We may be required to provide information to the relevant authorities pursuant to a court order, government directive, or legal investigation.
Business Changes
In the event of a merger, acquisition, or transfer of business assets, user information may be transferred to the relevant new entity, but the terms of this policy will continue to apply.
Cookies and Tracking Technologies
The cricamd website uses cookies and similar technologies that improve your browsing experience and ensure the functionality of the site.
Types of Cookies
- Essential Cookies: Without these, the website cannot function properly. They are required for login sessions and security verification.
- Functional Cookies: Used to remember your preferences, language, and other settings.
- Analytics Cookies: Collect statistics to understand how users interact with our site.
- Marketing Cookies: Help show relevant offers and advertisements based on your interests.
Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some functional issues on the website. The method for changing cookie settings varies across different browsers.
Your Rights
As a cricamd user, you have several important rights over your own information. We fully respect these rights.
Right to Access Information
You have the right to know what information we are storing about you. If you submit a request to our support team, we will provide you with a copy of your information.
Right to Correct Information
If any of your information is incorrect or incomplete, you can contact our support team to have it corrected.
Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specific period to meet legal obligations or protect legitimate interests.
Right to Restrict Processing
You may request that the processing of your information be restricted for specific purposes, particularly in cases where your consent is required.
Right to Opt Out of Promotional Communication
You may unsubscribe from our marketing communications at any time. Exercising this right will not affect necessary service-related communications.
To exercise any of the rights above, please contact us at: [email protected]
Privacy of Minors
cricamd strictly does not allow anyone under the age of 21 to use our services. Our platform is for people aged 21 and above only.
Age is verified at the time of registration, and if any user is found to be under 21, their account is immediately closed and the collected information is deleted.
If you find out that a minor is using our services, please let our support team know.
Changes to This Policy
cricamd reviews this privacy policy from time to time and updates it as needed. This policy may change due to changes in services, new technology, or legal requirements.
If there are any significant changes, we will notify you by email or through a notice on our website. If you continue to use the site after the changes, you will be considered to have accepted the new policy.
Please visit this page regularly to stay informed about changes to the policy.
Contact
If you have any questions, feedback, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Direct support in Bengali is available 24/7.
Our dedicated support team will respond quickly to any privacy-related request you have.
To learn more about our other policies and terms, see the links below: